First National City Bank Operating Group (A)

Case Analysis

Growth in the banking sector has generated new requirements for the “back office”. Traditional management practices in check processing and paper processing operations have resulted in ten years of cost increases and loss of quality. New COO group is an action question – it can turn the back-office in a production-oriented factory?

Growth in the banking sector has generated new requirements for the “back office”. Traditional management practices in check processing and paper processing operations have resulted in ten years of cost increases and loss of quality. New COO group is an action question – it can turn the back office into a production-oriented factory
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from
Jay W. Lorsch,
Cyrus F. Gibson,
John A. Seeger
Source: Harvard Business School
15 pages.
Release date: 01 March, 1974. Prod #: 474165-PDF-ENG
First National City Bank Operating Group (A) HBR case solution