State Street Bank and Trust Co.: New Product Development

Case Analysis

Describes the dilemma of Marsh Carter, CEO and Chairman of the Board of State Street Bank, May 1995 faced. For the last ten years, the Bank constantly growing revenue earned by its rapidly growing business depot. Now, as the business matures and erode custody fees, Carter attempts to expand the bank’s presence in higher value-added financial services. A further development is required by the bank to use new sets of organizational skills to build and integrate skills is in. .. Read more »

Describes the dilemma of Marsh Carter, CEO and Chairman of the Board of State Street Bank, May 1995 faced. For the last ten years, the Bank constantly growing revenue earned by its rapidly growing business depot. Now, as the business matures and erode custody fees, Carter attempts to expand the bank’s presence in higher value-added financial services. A further development is required by the bank to use new sets of organizational skills to build and is to integrate skills in different areas of the bank.
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from
Gary P. Pisano,
Maryam Golnaraghi
Source: Harvard Business School
19 pages.
Release Date: 21 March 1996. Prod #: 696 087 PDF-ENG
State Street Bank and Trust Co.: New Product Development HBR case solution