Faced in 1992, Mayor Gabriel Garcia Romero, a situation all too familiar in developing countries, and an inadequate system activated under water. Only 28 percent of households had Cartagena reliable drinking water. Thirty percent were not hooked up to the system, and the remaining 42 percent had access, but their supply was often interrupted. Less than half of the population had sanitation, and there was no wastewater treatment is a problem with serious consequences for public healt … Read more »

Faced in 1992, Mayor Gabriel Garcia Romero, a situation all too familiar in developing countries, and an inadequate system activated under water. Only 28 percent of households had Cartagena reliable drinking water. Thirty percent were not hooked up to the system, and the remaining 42 percent had access, but their supply was often interrupted. Less than half of the population had sanitation, and there was no wastewater treatment is a problem with serious consequences for public health. The water system was not sufficiently maintained for more than a decade and losses were estimated at 52 percent of the total supply. Only one percent of customers receive bills, and many of them were never charged. The prices were below cost, so even if the bills were collected, the revenue would not have covered costs. HKS case number 1,482.1
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Henry Lee
2 pages.
Release Date: 1 July 1998. Prod #: HKS416-PDF-ENG
Aguas de Cartagena: The Privatization of water supply in Cartagena, Colombia (Sequel) HBR case solution