Mike Connors, President AOL Technologies, examines various efforts to correct operational problems inhibit the growth of the company. What needs to be done to counter competition and growth are supported by Prodigy, CompuServ and Internet services?

Mike Connors, President AOL Technologies, examines various efforts to correct operational problems inhibit the growth of the company. What needs to be done to counter competition and growth are supported by Prodigy, CompuServ and Internet services?
«Hide

from
James I. Cash Jr.,
Judy Steel
Source: Harvard Business School
20 pages.
Release Date: 13 March 1996. Prod #: 396290-PDF-ENG
America Online: Using Information Technology to better serve the customer HBR case solution