In this case B, the emergency department crowding team analyzes and summarizes the data presented in the one case, and then goes to the qualitative data on 15 different known issues about delays in the emergency treatment area to collect lead. As the team members interpret the data, they wonder how best to present their other colleagues and how to select the best two or three areas to focus their improvement initiatives. They also ask what further analysis is necessary to ensure that th … Read more »

In this case B, the emergency department crowding team analyzes and summarizes the data presented in the one case, and then goes to the qualitative data on 15 different known issues about delays in the emergency treatment area to collect lead. As the team members interpret the data, they wonder how best to present their other colleagues and how to select the best two or three areas to focus their improvement initiatives. They also ask what further analysis is necessary to ensure that their process improvement efforts going in the right direction.
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from
Raul Chao,
Courtney Terry
Source: Darden School of Business
4 pages.
Release date: 25 April 2012. Prod #: UV6041-PDF-ENG
Arcadia Medical Center (B) HBR case solution