In recent years, faced Au Bon Pain (ABP), a chain of upscale French bakery / sandwich cafes in Boston, a number of human resource issues endemic in the fast food industry (ie, and a shortage of labor, which made it difficult to gain made to maintain quality staff and crew leaders, a poorly trained managers and high turnover). To cope with the resulting “cycle of failure” and increasing initiative and power to the unit, ABP develops a n … Read more »

In recent years, faced Au Bon Pain (ABP), a chain of upscale French bakery / sandwich cafes in Boston, a number of human resource issues endemic in the fast food industry (ie, and a shortage of labor, which made it difficult to gain made to maintain quality staff and crew leaders, a poorly trained managers and high turnover). To cope with the resulting “cycle of failure” and increasing initiative and power to the unit, developed a new compensation model ABP incentive system for its store managers – the Partner / Manager Program. Under this program, branch manager would be paid a standard salary and a share of the incremental gains. The case asks students to the program through a comparison with existing remuneration system, ABP system, the determination of the different ways in which to evaluate managers from two stores that achieved under an experimental run of the program results and taking into account the strategic implications implementation of the program in all branches of the company.
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from
W. Earl Sasser, Jr.,
Lucy N. Lytle
Source: Harvard Business School
24 pages.
Release date: 06 March, 1987. Prod #: 687 063 PDF-ENG
Au Bon Pain: The French Bakery Cafe, the Partner / Manager Program HBR case solution