Deals with the use of a Balanced Scorecard (BSC) in a public school setting. Raises questions about who the customer is, are what the most appropriate BSC elements, and how success will be measured for the various elements. The problem of cooperation between the parties, such as teachers and parents.

Deals with the use of a Balanced Scorecard (BSC) in a public school setting. Raises questions about who the customer is, are what the most appropriate BSC elements, and how success will be measured for the various elements. The problem of cooperation between the parties, such as teachers and parents.
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David W. Young
Source: The Crimson Group
7 pages.
Release date: 30 June 2012. Prod #: TCG233-PDF-ENG
Barrington High School HBR case solution