Executives make a few critical traits as their decisions about which technology infrastructure investment future strategic agility. To identify best practices, three IT experts marshaled 10 years of data from 89 leading companies. One finding was that when companies describe their IT infrastructure capabilities as services instead of devices (such as the provision of a fully maintained laptop computer with access to all enterprise systems and the Internet), they do a better job o … Read more »

Executives make a few critical traits as their decisions about which technology infrastructure investment future strategic agility. To identify best practices, three IT experts marshaled 10 years of data from 89 leading companies. One finding was that when companies describe their IT infrastructure capabilities as services instead of devices (such as the provision of a fully maintained laptop computer with access to all enterprise systems and the Internet), they do a better job putting a value on what they do buy. Understanding the 70 IT infrastructure services that consistently emerge from the research can help managers identify which investments make sense for the strategic business initiative. And understanding whether the considered supply side initiative focused internally or demand side can help managers decide whether to make enterprise-wide investments in infrastructure at a business unit level or. The authors find that the leading companies make regular, systematic, modular and targeted IT infrastructure investments on the basis of overall strategic direction. If other companies can learn to recognize that IT infrastructure capabilities are needed for the kind of initiatives that they have a certain security that the investments they make today can serve the strategies of the future.
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from
Peter Weill,
Mani Subramani,
Marianne Broadbent
Source: MIT Sloan Management Review
11 pages.
Release Date: 1 October 2002. Prod #: SMR092-PDF-ENG
Building IT Infrastructure for Strategic Agility HBR case solution

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