In March 2005, the Vice-President and Chief Operating Officer of the Canadian Air Transport Security Authority (CATSA) was how to best utilize the business intelligence (BI) system that CATSA had transposed think. Since its inception in 2002, CATSA had an organizational structure with more than 200 managers monitored 4,000 screening officers developed. In June 2003, a BI solution has been developed and the solution was launched in 2004. The vice president wanted to know whether his team, c … Read more »

In March 2005, the Vice-President and Chief Operating Officer of the Canadian Air Transport Security Authority (CATSA) was how to best utilize the business intelligence (BI) system that CATSA had transposed think. Since its inception in 2002, CATSA had an organizational structure with more than 200 managers monitored 4,000 screening officers developed. In June 2003, a BI solution has been developed and the solution was launched in 2004. The Vice President asked if his team could anticipate and respond to the changes that would trigger the new BI system.
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from
Darren Masters,
Ken Mark
Source: Ivey Publishing
10 pages.
Release Date: 17 September 2009. Prod #: 906E18-PDF-ENG
Canadian Air Transport Security Authority (CATSA) HBR case solution

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