Swing Doors and Musical Chairs

The management of a particular facet of intellectual capital is highlighted here – the retention of organizational memory (OM) and its importance to the company in addition to the flexible working model increasingly adopted in the last three decades. The...

Beyond Strategy: Configuration as a Pillar of Competitive Advantage

A company can copy another strategy to reverse engineer its technology, its systems or benchmark. But it can not duplicate the way strategy, systems, technologies and processes are configured in a synergistic whole. Competitive advantage results from a strong focus...

Primer on Organizational Culture

This note describes the corporate culture, the distinction between surface-level artifacts, formal and informal practices and norms, and deep-seated assumptions and values. The typology can be used to conduct a cultural audit of a group or organization. This note...

Deloitte & Touche (A): Hole in the Pipeline

Deloitte & Touche lost talented women and CEO Mike Cook wanted to stop the loss, especially as the auditing and consulting firm fields become more competitive. The company commissioned an analysis of the situation, now they had to discuss the results and develop...

United Grain Growers Ltd. (A)

United Grain Growers Ltd. (UGG), a Canadian grain traders, audited his involvement in a number of significant risks, especially the impact of weather on grain volumes and operating results. Understanding these risks was crucial because the company was in the midst of...