Au Bon Pain: The French Bakery Cafe the PartnerManager Program

In recent years, faced Au Bon Pain (ABP), a chain of upscale French bakery / sandwich cafes in Boston, a number of human resource issues endemic in the fast food industry (ie, and a shortage of labor, which made it difficult to gain made to maintain quality staff and...

Johnson & Johnson Company (B)

The Human Resources Manager and the department supervisor interview the individuals involved in the incident in Johnson & Johnson Company (A) described involved. The Human Resources Manager presented the recommendations. The Human Resources Manager and the...

Johnson & Johnson Company (A)

The manager of human resources wonders what he should recommend disciplinary action to the Vice President of Human Resources in a case of assault. He learns that a service technician assaulted another technician and the situation is complicated by the fact that the...

Janis Jerome

A 40-year-old mother of three children, is considering a job change. You need to decide whether they are a high-paying, challenging job with a consulting firm, which also includes a move to another city and try to get a `long-distance marriage, or stay in a less...

Warner Cable (A)

The new general manager of Warner Cable Medford, Massachusetts complex faces a number of challenges turnaround in 1985, including service deficiencies, customer complaints, high turnover and low morale. Until 1988, he has turned the situation, but some employees and...

Introduction to Decision Making

Describes the process of decision-making (goals set, generate alternatives, and so on) emphasizes the human side of it (using rules of thumb, favoring their own pet projects) demonstrates the role yet to make a analytical / quantitative contribution. Describes the...