Centel of Virginia

Centel has completed a successful fall program to improve productivity and services for incoming students at the University of Virginia. To use the concept of quality circles to extend these improvements to other aspects of Centel operations, a wizard needs to create...

Nike (B)

Describes Nike corporate culture and looks exactly some of the key senior and middle management, outlines the processes by which the management group manages its operations and with reference to the values ​​that hold together the management group. The teaching...

Waters Chromatography Division: U.S. Field Sales (A)

Provides background information on the high-performance liquid chromatography (HPLC) Industry and Waters Chromatography Division, an operation in the development, manufacture and sale of HPLC instrument systems and chemical products. An overview of Waters’...

Au Bon Pain

An eight-year-old company is in the midst of growth. This case follows the company since its founding through its stages of development. Teaching objectives are to address the problems of growth, partnerships and operations-driven companies understand. An...

Wal-Mart Stores Discount Operations

Facilitates a discussion of the sources of Wal-Mart Stores’ competitive advantage in discount retailing and the future viability of this advantage. Too important diversification of the company profile movement in the early 1980s. Facilitates a discussion of the...

Glossary of TOM Terms

Provides definitions of technology and operations management concepts. Provides definitions of technology and operations management concepts. «Hide from W. Bruce Chew 4 pages. Publication Date: Sep 23, 1986. Prod #: 687 019 PDF-ENG Glossary of Terms TOM HBR case...