The American Red Cross has a system for the structuring, staffing and management of teams, check its local chapters. Reflect consulting companies to use the team to serve customers, this system offers detailed guidance to individual team members to increase efficiency and thoroughness. However, the main protagonist of the Red Cross headquarters, which developed the system, is concerned that it has the structure is provided detract from the overall team creativity and integration. Highlights of the trade … Read more »

The American Red Cross has a system for the structuring, staffing and management of teams, check its local chapters. Reflect consulting companies to use the team to serve customers, this system offers detailed guidance to individual team members to increase efficiency and thoroughness. However, the main protagonist of the Red Cross headquarters, which developed the system, is concerned that it has the structure is provided detract from the overall team creativity and integration. Emphasizes the trade-offs of providing teams with too little structure (such as inefficiency, variable quality of the work of the team overall) vs. too much structure (eg, team members have little opportunity to develop their know-how and creativity to use).
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from
Jeffrey T. Polzer,
Anita Williams Woolley
Source: Harvard Business School
15 pages.
Release Date: 10 January 2002. Prod #: 402042-PDF-ENG
Chapter Enrichment Program Teams at the American Red Cross (A) HBR case solution

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