In a seven-year process built Cisco’s strategic I-Net. Beginning in 1994, Cisco completely replaced its back-office legacy systems. At that time the company has standardized Internet protocols. In addition, the company shifted strategic focus from IT back-office applications to front-office applications. After ERP (Enterprise Resource Planning), the company spent the next two years electronically with customers. A rewritten version of two earlier cases. A consolidated version of the C. .. Read more »

In a seven-year process built Cisco’s strategic I-Net. Beginning in 1994, Cisco completely replaced its back-office legacy systems. At that time the company has standardized Internet protocols. In addition, the company shifted strategic focus from IT back-office applications to front-office applications. After ERP (Enterprise Resource Planning), the company spent the next two years electronically with customers. A rewritten version of two earlier cases. A consolidated version of the Cisco Systems Cisco Systems, ERP and web-enablement cases. Designed to be taught in one class session (if two classes are available, it is recommended that Cisco ERP systems are used for a meeting followed by Cisco Systems Web-enablement).
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from
Richard L. Nolan,
Kelley Porter,
Christina Akers
Source: HBS Premier Case Collection
23 pages.
Release Date: 24, March 2001. Prod #: 301099-PDF-ENG
Cisco Systems Architecture: ERP and Web-enabled IT solution HBR case

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