This case is unique run of the history, achievements and problems in a medical facility. It has an award winning world-class institution by emphasizing and promoting talented, hard-working and employed physicians, a culture of excellence and innovation and teamwork. In recent years, as competition grew for patients, reduced funding and reimbursement, and patient demands a better service, the center has had opportunities to provide better patient service to find the most important … Read more »

This case is unique run of the history, achievements and problems in a medical facility. It has an award winning world-class institution by emphasizing and promoting talented, hard-working and employed physicians, a culture of excellence and innovation and teamwork. In recent years, as competition grew for patients, reduced funding and reimbursement, and patient demands a better service, the center has had opportunities to provide better patient service, found to maintain its competitive advantage.
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from
Alexander Horniman,
Kent Locklear
Source: Darden School of Business
11 pages.
Publication Date: Sep 11, 2004. Prod #: UV3249-PDF-ENG
Cleveland Clinic Heart Center: A Legacy of Excellence HBR case solution

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