This case represents a surgical challenge: how to sustainably achieved initial progress through its new quality system to improve a business. Nurses and other clinical staff feel that the culture does not support the recognition of errors and the manager tries to determine whether this “blame game” environment is the reason for the improvement slowdown or whether there are other factors. The students are encouraged to apply systems-thinking tools to reveal their hypotheses of t … Read more »

This case represents a surgical challenge: how to sustainably achieved initial progress through its new quality system to improve a business. Nurses and other clinical staff feel that the culture does not support the recognition of errors and the manager tries to determine whether this “blame game” environment is the reason for the improvement slowdown or whether there are other factors. The students are encouraged to apply systems-thinking tools to their hypotheses about the causes of the problem reveal improvement and a stock-flow map of the system structure to create. A dynamic systems model can be used in the preparation of the class or assigning. The simulation model allows students to gain a deeper understanding of systems dynamics to develop behavior. The following cases in the series UV3506 and UV3507, UV3508 is an excerpt from the A, B, and C cases) offer students the opportunity to practice the quantification of systems relationships (dominated by soft variables) and to develop a simulation model
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from
Robert D. Landel,
Derrick Moreira
Source: Darden School of Business
3 pages.
Publication Date: Mar 08, 2001. Prod #: UV3505-PDF-ENG
Colby General Hospital (A) HBR case solution