Courtyard by Marriott, a chain of budget hotels, weighs his options for the future in terms of personnel, their service delivery system and management structure. Fairfield Inn, Marriott Another product is discussed for contrast.

Courtyard by Marriott, a chain of budget hotels, weighs his options for the future in terms of personnel, their service delivery system and management structure. Fairfield Inn, Marriott Another product is discussed for contrast.
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from
James L. Heskett,
Roger Hallowell
Source: Harvard Business School
20 pages.
Publication Date: Sep 18, 1992. Prod #: 693 036 PDF-ENG
Courtyard by Marriott HBR case solution

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