The exercise involves having students write letters to an organization of their choice describe their operational experience at a detailed level. The company letter “responses are paired with students” and the entire collection will be made available to the class. The collection can be convincing. Students are quick to sense what organizations customers appreciate communication as meaningful input function. You will find very instructive, the frequency with which situations recounted difficulty b … Read more »

The exercise involves having students write letters to an organization of their choice describe their operational experience at a detailed level. The company letter “responses are paired with students” and the entire collection will be made available to the class. The collection can be convincing. Students are quick to sense what organizations customers appreciate communication as meaningful input function. You will find very instructive, the frequency with which situations elicit tedious told of their “valued customers” generic responses from companies and detailed answers letters of praise to get the sound drastically wrong. HBS, it is incorporated in a second year elective taught in a module dedicated to using custom operator operations (608-135 HBS) to improve.
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Frances X. Free
Source: exercises
2 pages.
Release Date: 3 April 2008. Prod #: 608126-PDF-ENG
Customer Operator Letter Writing Exercise HBR case solution

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