The disguised case is based on experience at a major benefit, provides insight into the development and implementation of a shared service organization. Initially developed for a custom executive education program, it examines an increasingly popular form of organization that balances the efficiency of the central services with the accountability of decentralization. Although the case does not readily fit into a single academic discipline, it covers a current management issue and thus fills a need in … Read more »

The disguised case is based on experience at a major benefit, provides insight into the development and implementation of a shared service organization. Initially developed for a custom executive education program, it examines an increasingly popular form of organization that balances the efficiency of the central services with the accountability of decentralization. Although the case does not readily fit into a single academic discipline, it covers a current management issue and thus fills a need for both MBA and executive education.
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Timothy M. Laseter
12 pages.
Publication Date: Mar 08, 2001. Prod #: UV3531-PDF-ENG
Cyntergy Electric, Inc. HBR case solution

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