Dan Gordon describes the first month on the job as Chief Operating Officer of Club Sports International (CSI), a chain of seven health and fitness clubs. Describes the company’s strategy and organization. The company needs to tighten its operations and Dan create a base that allow CSI grow to 30 clubs. Describes virtually no systems, controls and mechanisms to actually have the business on the spot. So the students have this blank canvas with their view of the systems needed to paint … Read more »

Dan Gordon describes the first month on the job as Chief Operating Officer of Club Sports International (CSI), a chain of seven health and fitness clubs. Describes the company’s strategy and organization. The company needs to tighten its operations and Dan create a base that allow CSI grow to 30 clubs. Describes virtually no systems, controls and mechanisms to actually have the business on the spot. So the students have this blank canvas is needed with their view of the systems to the paint shop, and what Dan has to do to make it work.
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from
Michael J. Roberts
Source: Harvard Business School
12 pages.
Publication Date: Dec 22, 1992. Prod #: 393087-PDF-ENG
Dan Gordon HBR case solution

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