Delta Air Lines has decided to consolidate its reservations to a regional office in Latin America. The new consolidated office Delta Latin America Contact Center to be, handling reservations for the entire Latin American region. , Buenos Aires, Argentina, and Santiago, Chile, Mexico City, Mexico: The Delta executives to site selection team, the company have narrowed the selection of a location for this center to three options. Mary Smith will help make the RECOMMENDATIO … Read more »

Delta Air Lines has decided to consolidate its reservations to a regional office in Latin America. The new consolidated office Delta Latin America Contact Center to be, handling reservations for the entire Latin American region. , Buenos Aires, Argentina, and Santiago, Chile, Mexico City, Mexico: The Delta executives to site selection team, the company have narrowed the selection of a location for this center to three options. Mary Smith will help to make the recommendation to the country where Delta should you.
This is a Thunderbird Case Study.
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from
Roy C. Nelson
Source: Thunderbird School of Global Management
10 pages.
Publication Date: Jul 22, 2004. Prod #: TB0127-PDF-ENG
Delta Air Lines: The HBR case decision Latin America Contact Center solution