In the early 1990s, interviewed Donna Klein, director of work / life programs for Marriott International, a hotel and resort managers and found they were more and more help with the employees leave to cope with the stresses of their personal lives. Immigration, child custody, spousal abuse – numerous personal issues were up to 50% of managers’ time and refueling extremely high turnover among the company’s more than 100,000 low-wage workers. Although Marriott offered a traditional care resources … Read more »

In the early 1990s, interviewed Donna Klein, director of work / life programs for Marriott International, a hotel and resort managers and found they were more and more help with the employees leave to cope with the stresses of their personal lives. Immigration, child custody, spousal abuse – numerous personal issues were up to 50% of managers’ time and refueling extremely high turnover among the company’s more than 100,000 low-wage workers. Although Marriott offered a traditional care resource and referral service, recognized small that this service is not particularly useful and appropriate for the workers. She understood that employees needed on an hourly basis help in finding inexpensive ways to help solve their personal problems and one-on-one consultation, they tap into their local resources. Asked shocked by the results of the small survey management and their staff to develop a solution to tackle the problem.
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from
Kathleen Meyer
Laura Pochop,
David Bollier
Source: Business Enterprise Trust
4 pages.
Publication Date: Dec 30, 1996. Prod #: 996 057 PDF-ENG
Donna Klein and Marriott International, Inc. (A) HBR case solution