John Mwa is the newly appointed head of the Nomburan Revenue Agency (NRA), commissioned collections in the African nation of Nomburo by incoming President Orelio with improving revenue. This case describes how he set about achieving the performance goals of the President, even if going to do with regard to restrictions. Unfortunately, some of the methods he uses to restrictions to overcome the limits of political support and approval. Mwa finds himself in trouble with members of the opposition party, procureme … Read more »

John Mwa is the newly appointed head of the Nomburan Revenue Agency (NRA), commissioned collections in the African nation of Nomburo by incoming President Orelio with improving revenue. This case describes how he set about achieving the performance goals of the President, even if going to do with regard to restrictions. Unfortunately, some of the methods he uses to restrictions to overcome the limits of political support and approval. Mwa finds himself in trouble with members of the opposition party, procurement commissions, the President coalition members, and even his own staff. It’s a case that teachers use to teach about can the many dimensions of organizational effectiveness, the dangers of the narrow focus of power in organizations and the complexity of the implementation in constrained environments. It is especially useful for instructors teach about management in a developing country context and revenue. HKS case number 1,934.0
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Matthew Andrews
Source: Harvard Kennedy School
6 pages.
Publication Date: Oct 27, 2010. Prod #: HKS441-PDF-ENG
Effective Revenue Collection in Nomburo (or not) HBR case solution

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