This article draws attention to a number of errors that could potentially cripple the efforts of every organization is trying to create and use knowledge. Know how organizationally understood – Many of these errors are related to the concept of knowledge itself. The article points to the sources of the individual errors as well as some important implications for the management of knowledge. It concludes with some brief suggestions on how to avoid or at least mitigate these errors.

This article draws attention to a number of errors that could potentially cripple the efforts of every organization is trying to create and use knowledge. Know how organizationally understood – Many of these errors are related to the concept of knowledge itself. The article points to the sources of the individual errors as well as some important implications for the management of knowledge. It concludes with some brief suggestions on how to avoid or at least mitigate these errors.
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Liam Fahey
Laurence Prusak
Source: California Management Review
14 pages.
Release date: 01 April 1998. Prod #: CMR119-PDF-ENG
Eleven Deadliest Sins of Knowledge Management solution HBR case