In 2003 started Rob Carter, CIO of international courier company FedEx, the “Six by Six ‘(6 × 6) IT transformation program: a comprehensive rationalization and centralization effort, FedEx IT service delivery to improve his business partner This teaching case. deals with the 6 × 6 made efforts of the IT department for Europe, Middle East, Indian Subcontinent and Africa (EMEA) The case focuses on two objectives of the 6 × 6 program. (a) the creation of a single IT environment and (b) increase del … Read more »

In 2003 started Rob Carter, CIO of international courier company FedEx, the “Six by Six ‘(6 × 6) IT transformation program: a comprehensive rationalization and centralization effort, FedEx IT service delivery to improve his business partner This teaching case. deals with the 6 × 6 made efforts of the IT department for Europe, Middle East, Indian Subcontinent and Africa (EMEA) The case focuses on two objectives of the 6 × 6 program. (a) the creation of a single IT environment and (b) increasing delivery bandwidth for the company. Historically, FedEx Express EMEA had granted high empowerment of local business and IT staff. Moreover, FedEx had always supported a “can-do” mentality in business and IT staff . Consequently, the IT department was expected to be the company system architecture robust and support longer-term growth of the company, while the IT development pipeline empowered with the often unpredictable stream of requests from business components aligned. The story begins in 2007, when Part A Part A new Vice President appointed for IT in the region. focuses on the IT department’s efforts to establish a central system architecture and IT resource estimate review process. B deals with the demand side of prioritization questions., the proposed curriculum takes that Part A will be discussed before the students Part B Instructors can use this case to introduce their students to a realistic view of the complex puzzle founding company-wide business-IT engagement model through IT governance obtained in an empowered and operations environment focused.
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from
Stijn Viaene,
Steven De Hertogh
Source: Journal of Information Technology
10 pages.
Publication Date: Jun 15, 2010. Prod #: JIT025-PDF-ENG
Enterprise-wide business-IT engagement in an Empowered Business Environment: The Case Of FedEx Express EMEA HBR case solution