The owner / operator of a tanning salon checks recommendations from a tanning distribution consultant about the business he had recently purchased. The owner knew that the salon improvements required if he bought it, but he was not sure how he wanted to proceed. The tanning consultants had presented the owner with a number of options. The owner must decide whether to simply upgrade the current tanning equipment or buying new units will. The students will be introduced to operational … Read more »

The owner / operator of a tanning salon checks recommendations from a tanning distribution consultant about the business he had recently purchased. The owner knew that the salon improvements required if he bought it, but he was not sure how he wanted to proceed. The tanning consultants had presented the owner with a number of options. The owner must decide whether to simply upgrade the current tanning equipment or buying new units will. The students will be introduced to operational issues in service business, and understand the importance of considering customer needs when purchasing new equipment in a service business. You will also be a trade-off analysis on qualitative and quantitative factors.
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from
John S. Haywood-Farmer
Jenni Denniston
Source: Ivey Publishing
8 pages.
Release Date: 29 March 2006. Prod #: 906D08-PDF-ENG
Euro Sun Tanning Salon Inc HBR case solution