Provides for the introduction of statistical process control (SPC) in a distribution center servicing a department store chain. Focuses on the receiving process at the distribution center and describes the introduction of SPC methodology. Discusses run charts, Pareto charts and control limits.

Provides for the introduction of statistical process control (SPC) in a distribution center servicing a department store chain. Focuses on the receiving process at the distribution center and describes the introduction of SPC methodology. Discusses run charts, Pareto charts and control limits.
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Sunil Chopra
Source: Kellogg School of Management
8 pages.
Release Date: 1 January 2004. Prod #: KEL019-PDF-ENG
Excel Logistics Services HBR case solution

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