Superintendent Carl Adelman learns that a group of leaders is to soon to visit the Tiger Creek mill to learn more about the success of the newly implemented Expense Tracking System. The system had the employees real-time cost data so that it is installed to optimize the production of paper on two paper machines. Impressive savings resulting from the operational innovations of the paper machine operators made, and this has involved the attention of the company. However, the savings rate seems to hav … Read more »

Superintendent Carl Adelman learns that a group of leaders is to soon to visit the Tiger Creek mill to learn more about the success of the newly implemented Expense Tracking System. The system had the employees real-time cost data so that it is installed to optimize the production of paper on two paper machines. Impressive savings resulting from the operational innovations of the paper machine operators made, and this has involved the attention of the company. However, the savings rate seems to have a plateau. Andelman must discover why. Before VIP visit
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from
Shoshana Zuboff,
Gloria Bronsema
Source: Harvard Business School
23 pages.
Release date: 07 December, 1984. Prod #: 485057-PDF-ENG
Expense Tracking System at Tiger Creek case HBR solution