This note describes a set of behavioral techniques to express feelings effectively in interpersonal interactions. The skillful expression of feelings holds a number of advantages in interpersonal interactions. The note begins with the premise that emotions are always present in every interaction, no matter the subject or the participants. Expression of these emotions, rather than just suppress it by the techniques described in the note leads to greater effectiveness in interpersonal interaction … Read more »

This note describes a set of behavioral techniques to express feelings effectively in interpersonal interactions. The skillful expression of feelings holds a number of advantages in interpersonal interactions. The note begins with the premise that emotions are always present in every interaction, no matter the subject or the participants. Expression of these emotions, rather than just suppress it by the techniques described in the note leads to greater effectiveness in interpersonal interactions.
This is a Darden case study.
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Martin N. Davidson
Source: Darden School of Business
5 pages.
Release Date: 04 March, 2002. Prod #: UV0643-PDF-ENG
Expression of emotion in interpersonal interactions HBR case solution