Growth in demands on the bank “back office” requires an entirely new approach to management. New stress on systems orientation, objectives, measurement, control and process design has resulted in lower costs, fewer people, and a higher quality. Out in fear, mistrust and alienation in middle management. How to get the benefits of change without the unexpected consequences?

Growth in demands on the bank “back office” requires an entirely new approach to management. New stress on systems orientation, objectives, measurement, control and process design has resulted in lower costs, fewer people, and a higher quality. Out in fear, mistrust and alienation in middle management. How to get the benefits of change without the unexpected consequences?
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from
Jay W. Lorsch,
Cyrus F. Gibson,
John A. Seeger
Source: Harvard Business School
17 pages.
Release Date: 20, März 1974. Prod #: 474166-PDF-ENG
First National City Bank Operating Group (B) HBR case solution