Early Dispute Resolution (EDR) has been successful at GE. But when Michael McIlwrath, new counsel for an Italian subsidiary to it in his company tries to translate problems arose. He had to win the internal acceptance, and explain the concept of early switching to a European culture not accustomed to the practice. This case examines the successes and challenges of translation of an American dispute resolution program to a foreign context and examined four studies of litigation before MCIL … Read more »

Early Dispute Resolution (EDR) has been successful at GE. But when Michael McIlwrath, new counsel for an Italian subsidiary to it in his company tries to translate problems arose. He had to win the internal acceptance, and explain the concept of early switching to a European culture not accustomed to the practice. This case examines the successes and challenges of translation of an American dispute resolution program to a foreign context and examined four studies of litigation before McIlwrath.
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Michael A. Wheeler,
Gillian Morris
Source: Harvard Business School
8 pages.
Publication Date: Jun 19, 2001. Prod #: 801453-PDF-ENG
GE Early Dispute Resolution Initiative (B) HBR case solution