A global travel company is intrinsically exposed to risks of natural disasters and man-made disasters. How do you organize a business for success when it rich on an almost daily basis have to deal with threats from minor mishaps to major disasters? Alan and Harriet Lewis have built a successful travel company based on their idea of ​​”extreme competitive advantage” – and one of its core competencies has to be the quick and effective response when the travelers are exposed on one of her trips to floo … Read more »

A global travel company is intrinsically exposed to risks of natural disasters and man-made disasters. How do you organize a business for success when it rich on an almost daily basis have to deal with threats from minor mishaps to major disasters? Alan and Harriet Lewis have built a successful travel company based on their idea of ​​”extreme competitive advantage” – and one of its core competencies has to be the quick and effective response when the travelers are exposed on one of her trips to flood, famine, pestilence, disease, earthquakes, tsunamis, terrorism and other threats not yet to be discovered. What is the best way to organize such a way as to be able to react quickly, reliably, flexibly and adaptively when problems occur?
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Herman Leonard B
Source: HBS
22 pages.
Release Date: 12 March 2011. Prod #: 311105-PDF-ENG
Grand Circle Travel: Where danger comes with the territory HBR case solution

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