This is why, with its own unique case study solution, HBR Case Solutions takes a different approach to the key factors that affect patient care. Using a mix of case studies, this book makes clear that there are many ways to implement compensation programs to improve patient care, and that it’s not always just about money.
In an earlier Case Study Solution, titled Patient-Centered Hospital-Based Medicine, the author showed that because the quality of patient care is so important, it’s a very bad idea to pay doctors less. In this case study, Case Study Solution, the author takes a slightly different approach and examines what happens when physicians aren’t compensated fairly.
In the last two decades, doctors have been able to use their compensation to get promotions, increase salaries, or otherwise improve their livelihood. The gap between pay and performance is a primary source of contention between doctors and their employers. Often, when doctors do poorly, it’s because their compensation is lower than it should be.
In “Problem of the Salary,” Case Study Solution examines the problem with salary. There is the situation where physicians make too much money but patients receive less than desirable care because of that large salary.
These doctors are still underpaid because of their lack of salary. Yet in this case, the problem is in the quality of care being provided. “Problem of the Salary” tells the story of doctors whose compensation is the main culprit for problems in patient care.
In its second case study, “The Gift of Compensation,” Case Study Solution explores the concept of compensation and its relationship to quality of care. In this case, the problems faced by doctors were nearly identical to the ones discussed in “Problem of the Salary.”
Here, the author uses a good approach by examining what doctors are really paying for. Compensation and quality of care go hand in hand, and if something isn’t paid for, it doesn’t get paid for. Compensation also makes it easier for hospitals to match salaries with performance.
In Case Study Solution’s third case study, titled “Complexity In Compensation,” the author provides a concrete example of the problems faced by physicians in satisfying their employer. Again, not everything is about the money.
In this case, compensation seems to make it more difficult to be creative, which is good in the short term. However, the situation takes a turn for the worse when the payment process becomes complicated.
In Case Study Solution’s fourth case study, titled “Compensation Negotiation, Part 2,” the author does an excellent job of looking at the problems that arise when compensation negotiation takes place outside of an office. Even though this is the opposite of a hospital, it does illustrate the point well, and how it can get even more complicated when it’s not being done well.
In this final Case Study Solution, “Business Analysis of Medical Compensation, Part 3,” the author looks at the situations where hospital administrators make it difficult for physicians to meet their health care needs. by taking away patient and salary adjustments.