Gary Van Spronsen, president of Miller SQA, was asked, he helped reinvent the blooming daughter, leave to join Herman Miller corporate innovation initiative. Miller led the way for SQA processes new to the Herman Miller organization, such as computerized sales and supply chain integration. This case details the innovations that have led to an entirely new business model for a previously underserved market, and emphasizes the integration of target customers, product design, manuf … Read more »

Gary Van Spronsen, president of Miller SQA, was asked, he helped reinvent the blooming daughter, leave to join Herman Miller corporate innovation initiative. Miller led the way for SQA processes new to the Herman Miller organization, such as computerized sales and supply chain integration. This case details the innovations that have led to an entirely new business model for a previously underserved market, and emphasizes the integration of target customers, product design, manufacturing and supply chain management. Including color exhibits.
To maximize their effectiveness, color cases should be printed in color.
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Source: Harvard Business School
21 pages.
Publication Date: Oct 19, 2001. Prod #: 602023-PDF-ENG
Herman Miller (A): Innovation by Design housing HBR solution