Catastrophic events such as earthquakes, storms or financial mining damage can in three phases, which are subdivided for different forms of appeal preparedness and response. In this article, the authors look at 69 days later to take the lead lessons for decision-making in crisis with the collapse of a mine in Chile in 2010 and the successful rescue of the trapped miners. Following the decisions of Laurence Golborne was Chile’s Minister of Mining, made easier by the intense media focus on the … Read more »

Catastrophic events such as earthquakes, storms or financial mining damage can in three phases, which are subdivided for different forms of appeal preparedness and response. In this article, the authors look at 69 days later to take the lead lessons for decision-making in crisis with the collapse of a mine in Chile in 2010 and the successful rescue of the trapped miners. Following the decisions of Laurence Golborne was Chile’s Minister of Mining, made easier by the intense media focus on this event. His management of the miners’rescue was followed closely by people all over the world. Besides the use of coverage of the rescue, the authors interviewed the key members of the top team, including top government officials, the manager of the El Teniente mine, and the chief engineer on the construction site. Building on their previous work on leadership, the authors found 12 leadership principles that emerged from Golborne actions. These apply to manager on any kind of unprecedented crisis, one, with which it has no experience. This under fee if you are best positioned to make a difference include, assembly substantially experts in your top team, but keep the numbers small, delegating decisions about your experience, but retaining supervision over them, and transparent about possible outcomes to obtain stakeholder support upright.
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Michael Useem,
Rodrigo Jordan,
Matko Koljatic
Source: MIT Sloan Management Review
7 pages.
Release Date: 1 October 2011. Prod #: SMR398-PDF-ENG
How to lead during a crisis: Lessons from the rescue of the Chilean miners HBR case solution

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