The knowledge management consultant for IBM Canada Ltd. Business Consulting Services to a meeting with the Deputy Minister of Education of Ontario before. The purpose of the meeting was to secure top-level support for early-stage knowledge management program of the Ministry. In the last few weeks she had an initial study conducted by the Ministry needs and believed that the organization could consist of one or several knowledge management solutions, including document management, profit communit … Read more »

The knowledge management consultant for IBM Canada Ltd. Business Consulting Services to a meeting with the Deputy Minister of Education of Ontario before. The purpose of the meeting was to secure top-level support for early-stage knowledge management program of the Ministry. In the last few weeks she had an initial study conducted by the Ministry needs and believed that the organization could consist of one or several knowledge management solutions, including document management, benefit communities of practice and expert directory. Asked the consultant how they approach the meeting because there seemed to be internal ministry concerns of knowledge. When they reviewed their notes, they wanted to know which solution or combination of solutions and what they should recommend implementation challenges they could expect to face.
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Darren Masters,
Ken Mark
Source: Ivey Publishing
12 pages.
Release Date: 22 March 2005. Prod #: 905E07-PDF-ENG
IBM’s Knowledge Management Proposal for the Ontario Ministry of Education HBR case solution