We discuss the challenges of implementing an Internet-based platform for creating collaborative supply chains through a case study in the retail industry. The case shows how an Internet-based collaboration platform was launched to address the strategic issue of increasing product availability and customer service in food retail, an issue which has emerged as one of the main arguments for the industry in recent years. The case shows, presents the challenges of implementation of this st … Read more »

We discuss the challenges of implementing an Internet-based platform for creating collaborative supply chains through a case study in the retail industry. The case shows how an Internet-based collaboration platform was launched to address the strategic issue of increasing product availability and customer service in food retail, an issue which has emerged as one of the main arguments for the industry in recent years. The case illustrates the challenges of the implementation of this strategic cooperation presents supply chain initiatives can indeed have prevented an advantage through the use of IT failures. A longitudinal section of the case presented from a pilot phase in 2001, the final success in 2005. We discuss the specific challenges of the design of Internet-enabled collaborative supply chain initiatives and possible management actions tasks through a simple framework that we develop on the lessons of the case.
«Hide

from
Katerina Pramatari,
Theodore Theo Evgeniou,
Georgios Doukidis
Source: Journal of Information Technology
13 pages.
Release Date: 17 November 2008. Prod #: JIT023-PDF-ENG
Implementation of collaborative e-supply chain initiatives: an initial Sophisticated and Final Success case of food retail HBR case solution