In July 2009 Jeffrey Pfeffer, a professor at the Graduate School of Business at Stanford University, an e-mail. The two co-founders and co-CEOs together with their colleagues at Orange kimono software were struggling with their payroll system. Orange kimono, in the north of England, was a software company with about 150 employees that products are sold to companies. This case contains the text of the email, the details of the old and new payment systems and the res … Read more »

In July 2009 Jeffrey Pfeffer, a professor at the Graduate School of Business at Stanford University, an e-mail. The two co-founders and co-CEOs together with their colleagues at Orange kimono software were struggling with their payroll system. Orange kimono, in the north of England, was a software company with about 150 employees that products are sold to companies. This case contains the text of the email, the details of the old and new payment systems and the resulting effects on sales, agent performance and customer experience.
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Jeffrey Pfeffer
Source: Stanford Graduate School of Business
4 pages.
Publication Date: Jul 27, 2009. Prod #: OB75-PDF-ENG
Incentive problems in a software company HBR case solution