Innovation is as important as it is in services in the production. However, competition on innovation in the service sector requires a different organizational approach. Based on innovation in manufacturing, has innovation in the service sector five distinctive characteristics – it is distributed throughout the organization; liquid that is more than discrete continuous, wide relevant hiring and promotion decisions, influenced by reward systems and culture in the company-wide level, and activated by management. The … Read more »

Innovation is as important as it is in services in the production. However, competition on innovation in the service sector requires a different organizational approach. Based on innovation in manufacturing, has innovation in the service sector five distinctive characteristics – it is distributed throughout the organization; liquid that is more than discrete continuous, wide relevant hiring and promotion decisions, influenced by reward systems and culture in the company-wide level, and activated by management. The basics – both cultural and structural – of competition on innovation in services must operate pervasively throughout the organization. Examines innovation in investment banking and discusses their implications for competition on innovation in other service industries.
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from
Richard K. Lyons,
Jennifer A. Chatman,
Caneel K. Joyce
Source: California Management Review
19 pages.
Release date: 01 November 2007. Prod #: CMR384-PDF-ENG
Innovation in Services: Corporate Culture and Investment Banking HBR case solution