As a child, Al Fuller had seen his working-class African-American neighborhood decay as factory jobs moved away. He decided to help inner-city communities do better when he grew up. Some years later, as an accomplished college graduate with several years of experience in manufacturing, he embarked on a scheme to take over and revitalize first one, then another, corrugating plant. These plants were plagued by inefficiency, poor quality control and strained labor relations. With its under … Read more »

As a child, Al Fuller had seen his working-class African-American neighborhood decay as factory jobs moved away. He decided to help inner-city communities do better when he grew up. Some years later, as an accomplished college graduate with several years of experience in manufacturing, he embarked on a scheme to take over and revitalize first one, then another, corrugating plant. These plants were plagued by inefficiency, poor quality control and strained labor relations. With his understanding of urban life, Fuller discipline-based strategies to strengthen its staff and rotate the plants in the absence of community revitalization engines used.
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from
Herman B Leonard,
Orson Watson
Source: Harvard Business School
21 pages.
Publication Date: Oct 11, 2006. Prod #: 307064-PDF-ENG
Integrated Packaging Solutions Corp.: Fight to the Right Thing (A) HBR case RESOLUTION

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