Katherine Mason is a program officer at International Exchange, a company that administers academic exchange programs with the former Soviet Union. After returning from a long period in the three former Soviet republics, Mason discovered that the finance department has introduced new reimbursement policy. You need to decide how to interpret and respond to the memos about expense-report reimbursement. The twist in this case is that because of a past incident, Mason no positive … Read more »

Katherine Mason is a program officer at International Exchange, a company that administers academic exchange programs with the former Soviet Union. After returning from a long period in the three former Soviet republics, Mason discovered that the finance department has introduced new reimbursement policy. You need to decide how to interpret and respond to the memos about expense-report reimbursement. The twist in this case is that because of a past incident, Mason no positive connection with either their manager or the controller. Mason is convinced that the new guidelines to be considered fail carried out the individual character of financial transactions abroad. How should they present their arguments and explain their position to the controller?
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from
June West,
Gerry Yemen
Source: Darden School of Business
9 sides.
Publication Date: Nov 16, 1999. Prod #: UV0808-PDF-ENG
Interexchange – communication across functional boundaries HBR case solution