Tom Chong is the Country Manager for Malaysia Jextra Stores (Jextra), a multinational retailer with supermarkets in Asia. The company, based in Hong Kong. Jextra operates ten Neighborhood Market supermarkets in Malaysia. Chong has two questions he has to solve. One includes a recent interview with the mayor of a city would like to build a new store in the Jextra. The Mayor suggested that Jextra application for reclassification would be more accepted if Jextra contributed to be … Read more »

Tom Chong is the Country Manager for Malaysia Jextra Stores (Jextra), a multinational retailer with supermarkets in Asia. The company, based in Hong Kong. Jextra operates ten Neighborhood Market supermarkets in Malaysia. Chong has two questions he has to solve. One includes a recent interview with the mayor of a city would like to build a new store in the Jextra. The Mayor suggested that Jextra application for reclassification would be more accepted if Jextra contributed to the construction of a new elementary school. The mayor also wants Jextra to pay for an overpass at the intersection of the proposed site to help. Chong Another issue is one of its category managers. The manager can accept money and gifts from suppliers. While Chong has no evidence that the managers act inappropriately, there are many rumors Jextra office.
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from
Andrew C. Inkpen
Source: Thunderbird School of Global Management
6 pages.
Publication Date: Oct 27, 2010. Prod #: TB0249-PDF-ENG
Jextra Neighborhood stores in Malaysia HBR case solution

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