The manager of human resources wonders what he should recommend disciplinary action to the Vice President of Human Resources in a case of assault. He learns that a service technician assaulted another technician and the situation is complicated by the fact that the attacker is a mentally disabled employee. The conflict arose as a result of a misunderstanding. Then the attacker stunned the actions of its employees and the Human Resources Manager.

The manager of human resources wonders what he should recommend disciplinary action to the Vice President of Human Resources in a case of assault. He learns that a service technician assaulted another technician and the situation is complicated by the fact that the attacker is a mentally disabled employee. The conflict arose as a result of a misunderstanding. Then the attacker stunned the actions of its employees and the Human Resources Manager.
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from
John F. Graham,
Lisa Davidson
Source: Ivey Publishing
11 pages.
Release Date: 1 January 1989. Prod #: 89J015-PDF-ENG
Johnson & Johnson Company (A) HBR case solution