Louise Chen must decide, do not meet one of its key goals for what to give performance review to any of their employees, which is unusual. The situation is made more difficult due to the causes of unacceptable performance are not clear, the employee, excellent reports, including a recent one received by the Vice-President, and the staff was left absent for a good part of the year on maternity leave. The various factors which significantly affect p … Read more »

Louise Chen must decide, do not meet one of its key goals for what to give performance review to any of their employees, which is unusual. The situation is made more difficult due to the causes of unacceptable performance are not clear, the employee, excellent reports, including a recent one received by the Vice-President, and the staff was left absent for a good part of the year on maternity leave. The various factors that sustained performance (ability, motivation, resources, role clarity, reinforcement) influence are examined, as well as steps leaders can take to improve the performance of those for whom they are responsible.
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from
Jeffrey Gandz,
Elizabeth Spracklin
Source: Ivey Publishing
7 pages.
Release Date: 02 October, 2006. Prod #: 906C13-PDF-ENG
Louise Chen HBR case solution

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