An insurance company’s claim manager to decide how to negotiate a large liability claim and assess the company’s approach to the resolution of major losses. This case provides background information about the claim and the 4-1/2-year history of the negotiations to date. There are also profiles of people who could do for the final negotiations. The case provides background information that will be used to discuss how to discuss negotiations, criticism, how big to close claims have been treated, and how they can be better managed in. .. Read more »

An insurance company’s claim manager to decide how to negotiate a large liability claim and assess the company’s approach to the resolution of major losses. This case provides background information about the claim and the 4-1/2-year history of the negotiations to date. There are also profiles of people who could do for the final negotiations. The case provides background information that will be used to discuss how to negotiations, criticism, how big were treated to close claims, and discuss how they can better manage in the future.
«Hide

from
John S. Hammond
Source: Harvard Business School
18 pages.
Release date: 06 May 2004. Prod #: 904078-PDF-ENG
Lucas Chevrolet file HBR case solution