MJ Tasman follows the feedback he was given, and changes its day-to-day behaviors. A year later, the results are quite improved. Although Tasman changes only some external behavior, its internal structure seems to have been influenced in a positive way.

MJ Tasman follows the feedback he was given, and changes its day-to-day behaviors. A year later, the results are quite improved. Although Tasman changes only some external behavior seems to have been affected its internal structure in a positive way.
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from
Alexander Horniman,
Michael Brewster
Source: Darden School of Business
6 pages.
Release Date: 10 March 2009. Prod #: UV1444-PDF-ENG
MJ Tasman (C) HBR case solution

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