More and more players are demanding business performance information in the areas of public responsibility. Unfortunately, as companies report these activities, actors, rather satisfied, increasingly request additional information. Managers often do not know how to take plans and communication performance results which steps in the development of good measurement and evaluation. Presented 14 reservations in a checklist for managers to use as they go through this process. Provides … Read more »

More and more players are demanding business performance information in the areas of public responsibility. Unfortunately, as companies report these activities, actors, rather satisfied, increasingly request additional information. Managers often do not know how to take plans and communication performance results which steps in the development of good measurement and evaluation. Presented 14 reservations in a checklist for managers to use as they go through this process. Provides recommendations for deciding what to measure, the development and design of appropriate metrics setting benchmark standards, building learning systems, the development of strategies for the inclusion of external stakeholders and communication of results.
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Brenda E. Joyner,
Cecily A. Raiborn
Source: Business Horizons
9 sides.
Publication Date: Nov 15,, 2005. Prod #: BH179-PDF-ENG
Management precautions for the measurement and evaluation of public responsibility performance HBR case solution