Since the Hospital Authority officially took over the management of public hospitals in December 1991, she directed numerous programs on improving the quality and efficiency of their employees, and health care. These included the introduction of a new management structure in most hospitals under its jurisdiction, including Patient Care Hospital. Made a couple of steps to improve the delivery of medical services were implemented successfully and smoothly, but encountered a couple of resistance … Read more »

Since the Hospital Authority officially took over the management of public hospitals in December 1991, she directed numerous programs on improving the quality and efficiency of their employees, and health care. These included the introduction of a new management structure in most hospitals under its jurisdiction, including Patient Care Hospital. Made a couple of steps to improve the delivery of medical services were implemented successfully and smoothly, but encountered a few problems and resistance from the medical staff. This case looks at the management of medical professionals, and also on the role of doctors as managers. It introduces students to the culture of medicine, and aims to help students understand the response of physicians to changes that affect their operations.
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from
Gilbert Wong,
Deric Tan
Source: University of Hong Kong
20 pages.
Release Date: 1 January 2000. Prod #: HKU116-PDF-ENG
Management of the medical profession: The Children’s Hospital Department Patient Care Hospital HBR case solution