Faced with the constant pressure of internal customers, the answers to order to their problems to ever shorter, based on the best possible know-how and at the lowest cost, decided Hydro-Quebec IT Solutions Division (ITSD) to undertake a two-fold structural change aimed at : 1) decentralization of IT professionals to the IT business units, and 2) the creation of a horizontal approach to knowledge management, which allow the now decentralized specialists to maintain and develop their would … Read more »

Faced with the constant pressure of internal customers, the answers to order to their problems to ever shorter, based on the best possible know-how and at the lowest cost, decided Hydro-Quebec IT Solutions Division (ITSD) to undertake a two-fold structural change aimed at : 1) decentralization of IT professionals to the IT business units, and 2) would the creation of a horizontal approach to knowledge management, which allow the now decentralized specialists to maintain and develop their collective expertise of the distance. This case study is written in three parts: (A) the problem that led ITSD such a change; elected (B) the solution, and (C) the implementation of this important change
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from
Alexandre Gilbert,
Line Dube,
Real Jacob
Source: HEC Montreal Centre for Case Studies
7 pages.
Release Date: 1 October 2006. Prod #: HEC031-PDF-ENG
Management of IT resources in a strategic shift: A Hydro-Quebec Case Study (B) – The solution HBR case solution

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