This case requires a decision on the possible consolidation of the three Midwest business-travel centers. Significant cost savings in service representatives operations can be achieved by the combination of the front-end (booking). The sensitivity of the cost of productivity and customer service latency is also studied. This case and related materials may be used as part of the workforce Planning module.

This case requires a decision on the possible consolidation of the three Midwest business-travel centers. Significant cost savings in service representatives operations can be achieved by the combination of the front-end (booking). The sensitivity of the cost of productivity and customer service latency is also studied. This case and related materials may be used as part of the workforce Planning module.
This is a Darden case study.
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from
Edward W. Davis,
John L. Colley
Source: Darden School of Business
8 pages.
Publication Date: Feb 18, 1993. Prod #: UV0329-PDF-ENG
MegaCard company HBR case solution

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